AI Knowledge Discovery Workshop
Stakeholder interviews, knowledge-gap analysis, use-case prioritisation, and a clear rollout roadmap.
Services that make AI adoption real
Harbour Lens is an AI product and IT services partner: the platform plus discovery, implementation, governance, and managed support — so value continues after go-live.
Service portfolio
Knowledge Base Implementation
Document collection and structuring, platform configuration, ingestion setup, testing, and answer validation.
AI Governance and Security Advisory
Usage guardrails, access recommendations, document eligibility guidelines, and operational risk controls.
Managed Knowledge Operations
Monthly optimisation reviews, content refresh workflows, usage reporting, and answer-quality tuning.
Workflow and System Integration
Internal portal integration, Microsoft 365-oriented deployment support, and future automation pathways.
Staff Enablement and Adoption
Training sessions, onboarding templates, champion-user rollout, and internal launch materials.
Delivery model
Structured, low-risk, business-friendly.
- 1. Discovery — goals, pain points, security and content boundaries.
- 2. Pilot — scoped environment, content validation, common-question testing.
- 3. Rollout — expand coverage, train champions, set governance.
- 4. Managed optimisation — usage monitoring, quality tuning, future integrations.
Managed service retainers
Indicative monthly support for ongoing quality and operations.
- Essential AI SupportAUD 850 / month
- Managed Knowledge OperationsAUD 1,750 / month
- AI & Workflow OptimisationAUD 3,500 / month
Implementation projects typically range AUD 4,500–18,000 depending on scope.